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IT Support Specialist

1 month ago

Jacksonville, Florida, United States iVenture Solutions Full time
Job Overview

iVenture Solutions is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for providing top-notch support and maintenance for our desktop and server environments.

Key Responsibilities
  • Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
  • Monitor Windows server and server application performance and resolve issues.
  • Support Microsoft Windows server technologies, including the latest operating systems, Exchange, DNS, and Active Directory.
  • Monitor network performance and resolve issues such as internet bandwidth problems and ISP issues.
  • Produce, maintain, and update technical documentation.
Requirements
  • Bachelor's Degree in a business-related field or equivalent experience.
  • 1+ year of experience supporting current Windows server and desktop technologies, and client/server applications in a Windows-based network environment.
  • Experience with XenApp/RDS or other VDI technologies is preferred but not required.
  • Microsoft Certified Professional Status (MCSE or MCITP) is preferred.
  • Flexibility to accommodate after-hours and weekend client and team member needs.
  • Strong communication skills, both verbal and written.
  • Excellent customer service skills.
What We Offer
  • WFH flexibility.
  • Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year.
  • Focus on Work/Life Balance.
  • We match 4% on your 401K.
  • Comprehensive benefits package, including paid life insurance and paid long-term disability.
  • Peerfit membership, providing free sessions at local gyms and studios.
  • Paid maternity, paternity, and foster leave.
  • Paid certifications and training days, virtual lab for hands-on training.
  • Career path road-mapping.
  • $200 spend in our iVenture Company Store on your anniversary year with us.
  • Quarterly team outings.
  • Real culture initiatives and recognition, not just pizza parties.
  • 360-degree feedback. You talk, we listen.