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Training General Manager

2 months ago

Boston, Massachusetts, United States SPIN Boston Full time
Job Overview

Prerequisites

To be eligible for the Training General Manager position, candidates must be open to relocation, showcasing a readiness to move as required for this dynamic and growth-focused role within our organization.

Position Summary

The Training General Manager collaborates closely with the team to become a key figure in the operation. This role is essential in nurturing an atmosphere where innovation, customer satisfaction, event sales, and sports can flourish. As curators of a distinctive entertainment setting, the Training General Manager will maintain a strong emphasis on talent development and the essential skills gained from previous hospitality-oriented general management positions. Responsibilities include overseeing daily operations, managing employee payroll, comprehending and handling profit-loss statements, and addressing all relevant business matters.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Oversee the floor and bar operations to optimize profitability, minimize legal risks, and adhere to operational regulations.
  • Ensure a secure environment to mitigate the risk of injuries and accidents. Complete incident reports promptly if a customer or employee is injured.
  • Recruit, interview, and onboard new staff; supervise, discipline, motivate, and train employees.
    • Conduct orientation and manage the training of new hires.
  • Foster employee development through ongoing feedback, establishing performance expectations, and conducting performance evaluations.
  • Manage shifts that include daily decision-making, scheduling, and planning while upholding standards, product quality, and cleanliness.
  • Control daily operations by scheduling labor, ordering supplies, and developing the team.
  • Ensure compliance with Occupational Safety and Health Act, local health and safety regulations, and company safety policies.
  • Manage Profit & Loss by adhering to cash control procedures, maintaining inventory, managing labor, reviewing financial reports, and taking necessary actions.
  • Facilitate pre-event and on-site communication with the events team.
  • Collaborate closely with the internal sales department and clients to understand event goals, objectives, and specific implementation plans that enhance the brand.
  • Address and resolve issues related to the successful execution of events.

Qualifications

  • Exceptional leadership and personnel management abilities.
  • Demonstrated capacity to network, recruit, train, develop, and evaluate talent.
  • Outstanding communication skills across all levels.
  • Proven track record of increasing sales and profitability.
  • Strong background in hospitality.
  • Solid commercial and brand awareness.
  • Minimum of 3-5 years' experience as a General Manager in a high-volume entertainment/event/restaurant setting.
  • Technical proficiency with MS applications, Apple products, and POS systems.

Employee Acknowledgment

I acknowledge that I have reviewed this job description and understand all duties and responsibilities outlined herein. I confirm that I am capable of performing the essential tasks as described, with or without reasonable accommodation. I recognize that my role may evolve on a temporary or permanent basis according to the company's needs without being explicitly included in this job description.