General Manager

1 day ago


Boston, Massachusetts, United States Live Nation Entertainment Full time
Join Our Team as a General Manager at Live Nation Entertainment

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

We are seeking a highly skilled and experienced General Manager to lead our team at Citizens House of Blues Boston. As a key member of our operations team, you will be responsible for ensuring the smooth execution of concerts and events, while maintaining high standards of customer service and driving revenue growth.

Key Responsibilities:
  • Establish and maintain high standards of customer service for staff, customers, and vendors
  • Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
  • Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
  • Manage relationship with the City of Boston
  • Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
  • Hires, trains, and schedules full and part-time employees, and works closely with all subcontractors and/or third-party vendors
  • Works closely with Live Nation promoters and operations and provides direction on standards and compliance
  • Coordinates and facilitates event set-up with operations
  • Ensures that employees' performance is monitored and reviewed accordingly
  • Management of employee attendance records, for all employees
  • Any other reasonable duties as required by the executive management
  • Work closely with key civic governmental departments, as well as interaction with the community in general
  • Day-to-day management of all venue vendors/subcontractors - HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling
  • Generate Operations costs flash report following each event
  • Work with all other departments to help fulfill needed requirements
Requirements:
  • Minimum 5 years experience as a general manager or operations manager in a hospitality-related business
  • Must have expertise in profitability analysis and budgeting
  • Exhibits strong problem-solving skills in long-term and immediate situations
  • Flexible Schedule (days/nights, weekends, and holidays)
  • College Degree in a related field
  • Interest in wines, spirits, and mixology
  • Experience in Night Life
  • Cash handling experience
What We Offer:
  • Medical, Dental, and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
  • Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
  • 401(k) program with company match, Stock Program Reimbursement
  • New parent programs & support including caregiver leave and baby bonus, infertility support
  • Tuition reimbursement, student loan repayment internal growth and development programs & trainings
  • Volunteer time off, crowdfunding network

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. We will do all that we can to help you successfully balance your work and home life.

It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.

We also afford equal employment opportunities to qualified individuals with a disability.


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