Truck Engine Product Support Sales Representative

7 days ago


Panama City, Florida, United States Thompson Tractor Full time
Job Summary

The Truck Engine Product Support Sales Representative will be responsible for driving the growth of truck service sales at all Thompson Tractor locations within their assigned territory.

Key Responsibilities
  • Maximize service sales in assigned territory through strategic sales calls to prospective customers in the heavy-duty truck market.
  • Coordinate service customers to Thompson Tractor service shops, ensuring seamless customer experience.
  • Collaborate with other Truck Product Support Sales Representatives to develop and sell service sales in their respective territories.
  • Develop and sell Customer Support Agreements and maintenance programs to enhance customer satisfaction and loyalty.
  • Maintain accurate customer data records, ensuring timely and efficient service delivery.
  • Assist in the collection of past due invoices, ensuring prompt payment and minimizing financial losses.
  • Monitor and report product performance and competitive activity, providing valuable insights to inform business decisions.
  • Provide liaison support between customers, Thompson Tractor, and vendors, ensuring effective communication and issue resolution.
  • Establish and maintain personal working relationships with customers, fostering trust and loyalty.
  • Follow up on past repairs to ensure customer satisfaction and resolve any issues promptly.
  • Negotiate mutually agreeable settlements on customer complaints, ensuring customer satisfaction and loyalty.
Equal Opportunity Employer

Thompson Tractor is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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