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Airport Operations Manager

2 months ago

Buffalo, New York, United States Hertz Full time
Airport Operations Manager Job Description

Job Summary:

The Airport Operations Manager is responsible for directing the process and activities of frontline employees, including customer service representatives, operations coordinators, and other non-exempt staff. This role requires strong leadership and communication skills to ensure maximum performance, customer satisfaction, and operational efficiency.

Key Responsibilities:

  • Direct daily operations, fleet availability, and revenue generation for assigned functions
  • Lead and support processes to meet and exceed customer expectations, ensuring alignment with sales methods and processes
  • Resolve customer issues, ensuring a positive customer experience
  • Drive sales processes to create a dynamic, customer-focused commercial organization focused on selling value-added solutions
  • Champion productivity improvements through employee involvement and accountability, ensuring employees follow established standards
  • Engage in effective communication plans to build employee engagement and achieve business results
  • Conduct timely and constructive performance evaluations, as applicable
  • Manage airport and assigned locations/geographic areas in the absence of the General Manager
  • Participate in the recruiting process, as required
  • Provide management with various updates and indicators as requested
  • Remain current on all administrative duties according to company policy

Requirements:

  • High School Diploma required; Bachelor's Degree preferred
  • 1-3 Years prior experience in customer service or operations, according to specific job duties
  • Experience in car rental, hospitality, or tourism a plus
  • Results orientation
  • Ability to direct and motivate teams
  • Ability to work effectively with Senior leaders
  • Knowledge of customer service resolution practices, excellent communication techniques, people management and leadership capability, sales management/coaching ability, and operations management
  • Skills in highly organized problem-solving, time management, customer service aptitude, and excellent oral and written communication skills
  • Competencies in personal accountability, effective communication, demonstrates initiative, passion for customer service & stakeholder success, trust & integrity, and adaptable and flexible

About Hertz:

Hertz is one of the largest worldwide airport general use vehicle rental companies, operating the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand.

Equal Employment Opportunity (EEO) Statement:

Hertz champions and celebrates a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique.