Airport Operations Director

4 weeks ago


Buffalo, New York, United States Hertz Full time
Job Summary

The Airport Operations Manager plays a pivotal role in directing the daily operations of frontline employees, ensuring maximum performance, customer satisfaction, and positive employee culture. This leadership position oversees the overall operating performance, customer satisfaction, and employee engagement, driving revenue generation and vendor relations.

Key Responsibilities
  • Lead daily operations, fleet availability, and revenue generation for assigned functions
  • Develop and implement processes to meet and exceed customer expectations, ensuring alignment with sales methods and processes
  • Resolve customer issues, providing a positive customer experience
  • Drive sales processes to create a dynamic, customer-focused zone commercial organization focused on selling value-added solutions
  • Champion productivity improvements through employee involvement and accountability, ensuring adherence to Standards of Work
  • Engage in effective communication plans to build employee engagement and achieve business results
  • Conduct timely and constructive performance evaluations, as applicable
  • Manage airport locations and geographic areas in the General Manager's absence
  • Participate in the recruiting process, as required
  • Provide management with updates and indicators as requested
Requirements
  • High School Diploma required; Bachelor's Degree preferred
  • 1-3 years of prior experience in customer service or operations, depending on specific job duties
  • Experience in car rental, hospitality, or tourism a plus
  • Results orientation, ability to direct and motivate teams, and effective communication skills
  • Knowledge of customer service resolution practices, sales management, and operations management
About Hertz

Hertz is one of the largest worldwide airport general use vehicle rental companies, operating the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations. We champion and celebrate a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities.



  • Buffalo, New York, United States Hertz Full time

    Job Title: Airport Operations ManagerAt Hertz, we are seeking a highly skilled and experienced Airport Operations Manager to join our team. As a key member of our operations team, you will be responsible for directing the daily operations of our airport locations, ensuring maximum performance and customer satisfaction.Key Responsibilities:Lead and manage a...


  • Buffalo, New York, United States Hertz Full time

    The Airport Operations Manager is responsible for directing the process and activities of frontline employees, ensuring maximum performance through superior operational leadership and strong communication. This role oversees daily operations, fleet availability, and revenue generation, while leading and supporting processes to meet and exceed customer...


  • Buffalo, New York, United States The Hertz Corporation Full time

    Airport Operations Manager Job DescriptionThe Airport Operations Manager plays a pivotal role in ensuring the smooth operation of airport activities, overseeing frontline employees, and driving performance through effective leadership and communication.Key Responsibilities:Direct daily operations, fleet availability, and revenue generation for assigned...


  • Buffalo, New York, United States The Parking Spot Full time

    About The Parking SpotAt The Parking Spot, we're dedicated to providing exceptional airport parking experiences. With over 25 years of experience and 40+ locations at 28 airports, we've become the leading near-airport parking company in the industry.Job SummaryWe're seeking a reliable and customer-focused Shuttle Driver to join our team. As a Shuttle Driver,...

  • Airport Lounge Porter

    4 weeks ago


    Buffalo, New York, United States Hyde Park Hospitality Full time

    Job SummaryThe Airport Lounge Porter is responsible for providing exceptional customer service and ensuring the smooth operation of the lounge. This includes cleaning and organizing storage areas, restocking beverage stations, and maintaining a clean and organized environment.Key ResponsibilitiesClean and organize storage areas, including the pantry and bar...


  • Buffalo, New York, United States Hyde Park Hospitality Full time

    Job OverviewWe are seeking a skilled and friendly Floor Attendant to join our team at The Club, located within the Buffalo Niagara International Airport. As a key member of our hospitality team, you will provide exceptional customer service, maintain a clean and welcoming environment, and ensure seamless operations.Key Responsibilities:Maintain a clean and...

  • Operations Director

    3 weeks ago


    Buffalo, New York, United States CleanCare Full time

    Job Title: Director of OperationsClearCare is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our facility, ensuring efficient production processes, and maintaining a safe and healthy work environment.Key...

  • Operations Director

    3 weeks ago


    Buffalo, New York, United States CleanCare Full time

    Director of OperationsClearCare is seeking a highly skilled and experienced Director of Operations to lead our facility team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facility, ensuring efficient production, and maintaining a safe and healthy work environment.Key Responsibilities:Manage...

  • Operations Director

    2 weeks ago


    Buffalo, New York, United States Unifrax Full time

    Job Title: Director of OperationsAlkegen is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for driving profitable growth, creating alignment and accountability, and building strategic partnerships.Key Responsibilities:Drive Profitable Growth:Analyze financial...

  • Operations Director

    2 weeks ago


    Buffalo, New York, United States Alkegen Full time

    Job OverviewAlkegen is seeking a seasoned Operations Director to drive profitable growth, create alignment and accountability, and build strategic partnerships. As a key member of our leadership team, you will analyze and predict financial results, develop strategies for driving EBITDA and mitigating risks, and identify opportunities for plant...

  • Operations Director

    3 weeks ago


    Buffalo, New York, United States CiresiMorek Full time

    Director of Operations Job DescriptionCiresiMorek, a leading search firm, is partnering with a global industry leader to find a highly skilled Director of Operations. This role will be responsible for overseeing daily operations and driving employee engagement for a large workforce.Key Responsibilities:Drive results for plant Key Performance Indicators...


  • Buffalo, New York, United States Roberts Warehousing, Inc. Full time

    At Roberts Warehousing, Inc., we are seeking an experienced Logistics Operations Director to oversee the daily operations of our warehouse.Company OverviewAs a leading warehousing company, we pride ourselves on providing exceptional customer service and ensuring the timely delivery of goods. Our warehouse operates 24/7, and our team works tirelessly to...


  • Buffalo, New York, United States Buffalo Lodging Associates Full time

    Job Title: Regional Director of OperationsBuffalo Lodging Associates is seeking a highly skilled and experienced Regional Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing a portfolio of hotels under various franchise brands and locations.Key Responsibilities:Oversee hotel operations,...

  • Operations Director

    1 week ago


    Buffalo, New York, United States Alkegen Full time

    Job SummaryAlkegen is seeking a highly experienced Operations Director to join our team in Buffalo, NY or Macclesfield, United Kingdom. As a key member of our operations leadership team, you will be responsible for driving profitable growth, creating alignment and accountability, building strategic partnerships, and enhancing organizational talent.Key...


  • Buffalo, New York, United States The Parking Spot Full time

    Job OverviewThe Parking Spot is seeking a skilled Airport Parking Attendant to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our customers.Key Responsibilities:Welcome and greet each guest in a friendly and professional mannerProvide quick and...


  • Buffalo, New York, United States Curative Full time

    Family Medicine Medical Director RoleWe are seeking a highly skilled Family Medicine Medical Director to lead our team in Western New York. This position offers a unique blend of administrative and clinical responsibilities, with 80% of the time dedicated to leadership and 20% to patient care.Key Highlights:Monday-Friday schedule with no weekends80%...

  • Operations Director

    1 month ago


    Buffalo, New York, United States Acqua Restaurant and Banquets Full time

    Operations Manager Job DescriptionWe are seeking a highly skilled and experienced Operations Manager to join our team at Acqua Restaurant and Banquets. As an Operations Manager, you will be responsible for the day-to-day operations of our properties, including managing budgets, overseeing staff, and ensuring excellent food quality and service.Key...

  • Operations Director

    1 week ago


    Buffalo, New York, United States Acqua Restaurant and Banquets Full time

    Operations ManagerWe are seeking a highly motivated and experienced Operations Manager to join our team at Acqua Restaurant and Banquets. As an Operations Manager, you will be responsible for the day-to-day operations of our properties, including managing budgets, controlling costs, and ensuring excellent food quality and service.Key Responsibilities:Achieve...

  • Operations Director

    2 weeks ago


    Buffalo, New York, United States Unifrax Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Director to join our team at Alkegen. The successful candidate will be responsible for analyzing and predicting financial results, developing strategies for driving EBITDA and mitigating risks across the Business Unit.Key ResponsibilitiesDrive Profitable Growth: Analyze financial data and...


  • Buffalo, New York, United States HealthEcareers - Client Full time

    Job Title: Medical Director of Breast RadiologyJoin a team of dedicated professionals at Roswell Park Comprehensive Cancer Center (RPCCC) as we seek a Board-Certified, fellowship-trained Director of Breast Imaging. Our Breast Imaging Center is a state-of-the-art facility staffed by six dedicated breast radiologists who work collaboratively with breast...