Chief Operating Officer, Platform Delivery

5 hours ago

Schiller Park, Illinois, United States ILNA Inc. Full time
Job Title: Managing Director, Platform Delivery

ILNA Inc. is seeking an experienced and dynamic professional to fill the position of Managing Director, Platform Delivery and Operations.

Job Summary:

The Managing Director, Platform Delivery and Operations will provide strategic leadership and operational excellence in the delivery and management of our Marketing Tech and Ad Tech solutions and services to our clients worldwide.

Key Responsibilities:
  • Develop and implement a comprehensive strategic plan for global platform delivery and operations, aligned with the company's overarching goals and objectives.
  • Oversee the end-to-end delivery of our platform solutions to customers worldwide, ensuring high-quality, timely delivery that meets or exceeds customer expectations.
  • Drive operational excellence across all facets of platform delivery and operations, including resource allocation, project management, and performance optimization.
  • Identify delivery and operational goals, priorities, and initiatives based on industry best practices, business requirements, and risk assessments.
  • Define and implement delivery processes, procedures, and controls to ensure standardization of delivery practices across all platforms and services.
  • Collaborate closely with cross-functional teams, including product development, sales, marketing, and customer support, to ensure alignment of platform delivery and operations with overall business objectives.
  • Foster effective communication and collaboration channels to promote information sharing and consistent delivery practices.
  • Champion a customer-centric approach to platform delivery and operations, prioritizing customer satisfaction, feedback, and insights to drive continuous improvement and innovation.
  • Establish and monitor key performance indicators (KPIs) and metrics to track the performance of platform delivery and operations, providing regular reporting and insights to senior leadership.
  • Build and develop a high-performing team of platform delivery and operations professionals, fostering a culture of excellence, collaboration, and continuous learning.
  • Provide guidance and support in incident investigations, root cause analysis, and remediation activities.
  • Identify potential risks and challenges in platform delivery and operations and develop strategies to mitigate risks and ensure business continuity and resilience.
Requirements:
  • Proven experience of leading a significant delivery function in a global organization.
  • Significant experience in building lasting relationships with senior leaders, peers, functional and divisional teams.
  • Strong business acumen with demonstrable ability to see the big picture and offer solutions aligned to the wider company group and regional strategy.
  • Experience leading an organization through large-scale technology transformation and change.
  • Extensive experience (20 years) in a senior leadership role overseeing global platform delivery and operations for a large ($1B revenue) organization.
  • Bachelor's degree in business, engineering, computer science, or a related field.
  • Proven track record of success in strategic planning, execution, and optimization of platform delivery and operations at scale.
  • Strong understanding of SaaS platform technologies, delivery methodologies, and best practices, with the ability to drive innovation and excellence.
  • Strategic thinker with strong analytical and problem-solving skills, capable of synthesizing complex information and making data-driven decisions.
  • Passion for innovation, continuous improvement, and delivering exceptional customer experiences.

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