Automotive Service Advisor

3 weeks ago


Dallas, Texas, United States Enterprise Holdings Full time
Job Summary:

As a Service Advisor at Enterprise Fleet Management, you will play a critical role in supporting our team in providing exceptional service to our clients. Your primary responsibility will be to apply your automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners. This will involve reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, and applied knowledge of vehicle history. You will also be responsible for negotiating changes or corrections to order pricing when inconsistent with standards, assessing and applying proper warranty and post-warranty applications, and creating and issuing purchase orders. Additionally, you will explain our operating procedures to clients, groups, and vendors, analyze clients' business needs and repair orders to create and assess solutions, and contact clients to provide recommendations and gain approval. This is a full-time work-from-home position that requires a reliable and consistent high-speed internet connection.

Responsibilities:

Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, and applied knowledge of vehicle history
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications, and create and issue purchase orders
Explain our operating procedures to clients, groups, and vendors
Analyze clients' business needs and repair orders to create and assess solutions, and contact clients to provide recommendations and gain approval
Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
Field calls from drivers, evaluate specific needs to locate and suggest proper and cost-effective service locations for clients

Requirements:

Must be 18 years of age or older
Must live in the Dallas, TX area or surrounding Texas counties
Must have a minimum of 4 approved ASE certifications that are current
Six (6) months of customer service experience required
Two (2) years automotive maintenance, repair consultation, or dealership service department experience required
Degree in Automotive Technology preferred
Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
Must be willing to accept starting pay range of $25.80-$27.80 per hour
Must have the ability to meet all work-from-home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Work from Home (WFH) Requirements:

Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.

Competency Based:

Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility

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