Quick Service Restaurant Manager

1 month ago

New York, New York, United States José Andrés Group Full time
Job Description

Restaurant Operations Leader

Salary Pay Rate Range: $65K - $80K

Company Overview: At José Andrés Group, we're dedicated to changing the world through the power of food. Our restaurants are centered around our original mission, and we're committed to excellence in every aspect of our operations.


Position Summary: We're seeking a skilled Restaurant Operations Leader to lead and manage our Kiosks team. As a key member of our team, you'll be responsible for ensuring the smooth operation of our restaurants, providing exceptional customer service, and maintaining a positive work environment.

Key Responsibilities:

Lead Kiosks Operation

  • Develop and coach team members in real-time, consistently executing food service and DOH compliance standards.
  • Impact service by being present in each unit during the shift.
  • Earn the confidence of the team by consistently running a smooth shift.
  • Exemplify professionalism and enlightened hospitality in all interactions, especially in difficult situations.
  • Ensure consistent execution of steps of service by using tools such as shopper reports, guest feedback, and culinary feedback on food quality standards.

Performance and Talent Development

  • Develop strong team relationships by demonstrating a strong work ethic and willingness to assist each team member.
  • Clearly communicate expectations and hold individuals accountable.
  • Provide both positive and constructive feedback to the team in a timely manner and document when appropriate.
  • Actively recruit top-tier talent.
  • Treat potential employees with the same sense of hospitality and respect as employees and guests.
  • Execute training programs consistently for hourly employees.
  • Take charge of self-improvement and professional growth by seeking out performance feedback and educational opportunities.

Culinary Leadership

  • Work with the Executive Chef and Senior Quick Service Restaurant Manager to execute consistent recipe adherence.
  • Educate yourself and communicate to the team on regional history, culture, and cuisine.
  • Consistently execute JAG culinary standards.
  • Ensure consistent menu execution by using tools such as line checks, menu change SOPs, and recipes.
  • Teach and enforce Food Sanitation and Safety standards.
  • Ensure all Health Standards, federal, and state laws are met.
  • Correct all violations with a sense of urgency.

Ambassador of JAG Culture

  • Seek out opportunities to communicate José Andrés Group's vision to team, guests, students, vendors, and community in a clear and positive manner.
  • Lead by example.
  • Demonstrate ownership, accountability, and initiative in daily tasks by anticipating business needs and proactively addressing issues.
  • Readily adjust to circumstances and manage change effectively by finding ways to accommodate team and guests while maintaining quality.
  • Create a positive work environment by demonstrating no tolerance for negative behaviors.
  • Welcome new ideas and seek feedback from the team and Senior QSR Manager by asking questions.

Manage Daily Operations

  • Understand, practice, and teach policies and procedures.
  • Communicate any major facility or operational emergencies to the Senior QSR Manager immediately.
  • Maintain a detailed daily log to communicate between shifts and prevent issues from reoccurring.
  • Regularly conduct Pre-Shift meetings.
  • Provide a safe, clean, organized, and sanitary work environment.
  • Understand and ensure all ABC laws, Health Standards, federal, and state laws are met.
  • Correct all violations with a sense of urgency.

Manage Financial Results

  • Understand and execute Kiosks plan to stay within department budgets and maximize profits.
  • Actively manage inventory and waste to meet cost targets.
  • Demonstrate proficiency in cash management.
  • Ensure check register, cash outs, bank logs, inventory, and deposits are accurate and executed according to standard.
  • Effectively manage Kiosks labor, scheduling, and payroll.
  • Proficiency with tools such as Compeat, Open Table, and Point of Sales systems.
  • Reach out to the Senior QSR Manager for support and training as needed.

Requirements

  • Position requires a minimum of 2+ years of Quick Service management experience.
  • Requires developed communication skills, both verbal and written.
  • Most tasks are performed independently or in a team environment with the employee acting as a team leader.
  • Ability to maintain compliance with all local, state, and federal laws and regulations.
  • Extensive knowledge of quick service and sales skills.
  • Ability to supervise, train, and motivate multiple levels of employees.
  • Ability to assess/evaluate other employees' performance in a fair and consistent manner.
  • Extensive knowledge of the food industry and competitive markets.
  • Extensive knowledge of labor management (scheduling, labor productivity, People Management).

Abilities & Working Conditions

  • This position will spend 100% of the time standing or walking.
  • Must be able to stand and exert well-paced mobility for up to 10 hours in length.
  • Must be able to pivot in the moment to satisfy business needs.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests and employees.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Required to work nights, holidays, and weekends.

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