Sales Order Representative
4 weeks ago
As a Sales Order Representative at Thermo Fisher Scientific, you will play a crucial role in supporting our goal of delivering exceptional service to our customers. This position offers a unique opportunity to drive significant improvements in data integrity, customer satisfaction, and operational efficiency. You'll be part of a dynamic team where your contributions are valued and your career growth is supported.
Key Responsibilities:
Drive improved data integrity in the area of EDI (Electronic Data Interchange) orders, resulting in enhanced efficiencies and Customer Appreciation Scores.
Exercise discretion and independent judgment in activity-based problem resolutions.
Make decisions around prioritizing issue resolution tasks and collaborate with various functional teams and customers to resolve issues.
Participate as a key team member in conducting root cause analysis of recurring issues.
Work with functional areas on Kaizen project teams to improve processes and find permanent solutions to repeating issues.
Partner with Business Solutions Managers for the implementation of EDI to enable the sales team to maintain customer loyalty, improve customer satisfaction, and support key business initiatives.
Enable the achievement of sales targets through improved sales productivity.
Process daily EDI kick outs for the division while maintaining a record in via cases.
Keys to Success (Minimum Requirements/Qualifications):
Bachelor's degree in Science or Business or Associate's degree and 4+ years of experience required.
2+ years of Customer or Sales Support experience.
Have a proven track record in sales order management or a related field.
Demonstrate exceptional problem-solving skills and the ability to exercise independent judgment.
Possess strong communication and collaboration skills.
Be adept at working with data and technology, particularly in the area of EDI.
Show a commitment to continuous improvement and process optimization.
Be able to work effectively in a fast-paced environment.
Have experience with root cause analysis and process improvement methodologies such as Kaizen.
Possess excellent organizational and teamwork skills.
Have previous experience with mainframe and/or database systems.
Operate effectively within a Matrix environment, managing both competing requirements and concurrent project activities.
Demonstrate strong project, time, and collaborator management skills.
Be willing to travel occasionally for training and sales meetings.
Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation
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