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Dental Office Coordinator

2 months ago

Hallandale Beach, Florida, United States South Broward Dentistry & Prosthodontics Full time
About the Role

We are seeking a highly organized and detail-oriented Business Assistant to join our team at South Broward Dentistry & Prosthodontics. As a Business Assistant, you will play a vital role in supporting our front office operations, ensuring seamless patient experiences, and contributing to the overall success of our dental practice.

Key Responsibilities
  • Greet and welcome patients, creating a positive first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records, ensuring accurate and up-to-date information
  • Schedule and confirm appointments for multiple providers, streamlining our office operations
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments, processing accounts receivables, and maintaining accurate financial records
  • Review treatment plan fees and payment options with patients, providing exceptional customer service
  • Partner with providers and team members to implement Heartland Dental systems, optimizing office potential and improving patient care
What You'll Gain

As a Business Assistant at South Broward Dentistry & Prosthodontics, you will enjoy a competitive benefits package, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off). You will also have access to front-loaded education and training, enabling you to develop your skills and reach your full potential. Join a dynamic team that thrives on collaboration, communication, and community, and be part of a secure company with 20+ years of industry-leading experience.

Qualifications
  • Minimum 1+ years of experience in a fast-paced, customer-centric environment
  • Excellent communication and organizational skills, with the ability to maintain confidentiality and handle sensitive information
  • Preferred experience in a dental or medical setting, with knowledge of insurance billing and accounts receivable, and Dentrix or other dental software
Physical Requirements

The Business Assistant role requires the ability to perform essential duties satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Prolonged periods of sitting at a desk and working on a computer are required, as well as the ability to lift up to 15 pounds at times. Availability to attend virtual training sessions (or in-person) periodically throughout the year is also necessary.