Customer Service Representative

3 weeks ago


St Louis, Missouri, United States Washington University in St. Louis Full time
Job Summary

This role is part of the Clinical Support Office within the Department of Pathology and Immunology at Washington University in St. Louis. The Clinical Support Office handles preanalytic workflows related to anatomic pathology, cytogenetics, and genomics samples for clinical testing.

Key Responsibilities
  • Enter patient data into a laboratory information system and hospital systems.
  • Prepare materials for case accessioning and verify insurance coverage.
  • Provide customer service support for clients, faculty, and staff in a friendly and helpful manner.
  • Exhibit high-quality performance through accuracy and attention to detail.
  • Maintain files and update data sets used in evaluating operational performance.
Working Conditions

This is a normal office environment with the ability to work flexible shifts and sit or stand for extended periods.

Requirements
  • High school diploma or equivalent.
  • No specific certification is required.
  • Relevant experience (1 year).
Preferred Qualifications
  • Answering telephones, computer literacy, customer empathy, customer service, detail-oriented, front-line customer service, high accuracy, multitasking, and service-oriented skills.
Benefits

Washington University in St. Louis offers a competitive benefits package, including up to 22 days of vacation, 10 recognized holidays, and sick time. We also provide competitive health insurance packages, a defined contribution (403(b)) Retirement Savings Plan, and wellness programs.



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