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Customer Service Representative

2 months ago

Florence, Kentucky, United States Citi Full time

Job Summary:

Citi is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Client Communication: Respond to client inquiries and resolve issues in a timely and professional manner.
  • Issue Resolution: Analyze and resolve complex client issues, escalating to senior team members as needed.
  • Product Knowledge: Develop and maintain working knowledge of Citi's products and services.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance client experience.
  • Team Collaboration: Collaborate with cross-functional teams to resolve client issues and improve overall client experience.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 1-3 years of experience in a customer-facing role, preferably in a financial services industry.
  • Skills: Excellent communication and problem-solving skills, proficiency in Microsoft Office and Windows Operating Systems.

What We Offer:

  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Collaborative Environment: Collaborative and dynamic work environment.

Citi is an Equal Opportunity Employer:

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.