Product Manager

4 weeks ago


Charlotte, North Carolina, United States Billy Graham Evangelistic Association Career Site Full time
Job Summary

This role is responsible for the end-to-end management of our volunteer platform, providing technical expertise and guidance to various ministry teams as they implement this platform. The ideal candidate will be a strategic thinker with a strong background in product management, exceptional communication skills, and the ability to work cross-functionally to execute the product roadmap and bring innovative solutions to life.

Key Responsibilities
  • Clearly articulate the product vision for the platform, aligning it with the organization's strategic goals
  • Facilitate the product development process in close collaboration with the development team to ensure timely delivery of high-impact features
  • Manage the product roadmap to prioritize the most critical new features - driven by user feedback and organizational priorities
  • Collect and prioritize requirements by working closely with end users to understand their needs and pain points
  • Track and analyze key performance indicators (KPIs) for the platform, leveraging data to inform product decisions
  • Engage with departments and users directly via interviews, surveys, and feedback sessions to drive continual refinements to the product
  • Provide technical guidance during data migration efforts and assist in data validation to ensure effective onboarding of new departments
  • Serve as the main point of contact for the platform, ensuring prompt replies to inquiries and maintains clear communication throughout the entire resolution process
  • Provide implementation guidance, training, and support to ensure new departments coming onto the platform are well-equipped and supported
  • Test and troubleshoot the application, report system bugs, follow up on resolutions, and update stakeholders on progress
Requirements
  • Bachelor's degree and 3-5 years of product management experience
  • Proven track record of successfully managing software products through their entire lifecycle
  • Broad technical knowledge including familiarity with relational databases, APIs, and the software development lifecycle
  • Experience using JIRA, or comparable industry standard product, for managing product roadmap and workflow
  • Ability to communicate ideas in both technical and user-friendly language
  • Proficient in troubleshooting and resolving complex system issues
  • Ability to work autonomously and prioritize a broad spectrum of user needs, platform opportunities, and executable tasks day to day
  • Excellent communication skills with ability to articulate, present, process feedback constructively, and gain buy-in across departments for a recommended strategy
  • Experience working cross-functionally among business, development, design, and subject matter expert (SME) teams to implement a comprehensive product strategy
  • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and evaluate new ideas
  • Experience working in an Agile development environment is preferred
  • Excellent customer service, attention to detail, and drive to ensure customer satisfaction with each interaction
Working Conditions
  • Conventional office environment

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