Medical Office Supervisor

2 days ago


Clifton Park, New York, United States Trinity Health Full time
Overview: Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We are committed to providing high-quality care and exceptional patient experiences.

Job Summary: We are seeking a highly skilled Medical Office Supervisor to join our team in Clifton Park, NY. As a key member of our staff, you will be responsible for ensuring the smooth operation of our medical practice, providing exceptional customer service, and leading our front-end team with expertise and enthusiasm.

About the Role: The successful candidate will have strong leadership skills, experience working in a fast-paced medical office environment, and excellent communication and problem-solving abilities. You will be responsible for coordinating front-end functions, including scheduling and registration, check-in and check-out, charge entry/claims, and end-of-day processes. Additionally, you will serve as a mentor and role model to your colleagues, display leadership qualities, and manage daily staffing needs in coordination with office and float pool managers.

Key Responsibilities:
  • Schedule patient appointments to maximize patient access
  • Handle all incoming calls and direct appropriately
  • Register patients, obtain necessary consent forms, and collect co-pays when applicable
  • Act as a liaison between patients and clinical staff, monitor delays, and inform patients
  • Consistently and accurately pass charges in accordance with office policies and procedures


Requirements:
  • Associate's degree preferred; High School Diploma/Equivalent Required
  • Demonstrated proficiency with Microsoft Office products and other computer applications
  • Demonstrated experience delivering successful customer service
  • Demonstrated experience handling multiple priorities in a deadline-driven environment
  • Ability to lift 25 lbs.


What We Offer: Our competitive salary is $55,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Additionally, we provide opportunities for professional growth and development, as well as a dynamic and supportive work environment.

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