Fire Service Technician

2 weeks ago

Raleigh, North Carolina, United States Johnson Controls International Full time

About the Role

We are seeking a highly skilled Fire Service Technician to join our team at Johnson Controls International. As a Fire Service Technician, you will be responsible for diagnosing and repairing electronic fire alarm systems and other related building system products at customer sites.

Key Responsibilities

  • Receive service calls from our Service Resource Center and diagnose problems with electronic fire alarm systems and other related building system products.
  • Perform service and repairs on fire alarm systems and other related building system products at customer sites.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
  • Service, troubleshoot, and install various manufacturers' fire and life safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
  • Obtain customer signature upon completed service call assignment.
  • Participate in a scheduled On-call rotation and help train or mentor others on the service team.

Requirements

  • 3+ years documented experience in low voltage electrical systems, including fire/life safety systems, access control, nurse call, and paging systems.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Diploma or equivalent.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and ability to learn quickly.

Preferred Qualifications

  • NICET Level II certification strongly preferred.

Johnson Controls International is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.

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