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Client Relations Specialist

2 months ago

Renton, Washington, United States Pool Company Full time
Position Overview:

The Customer Support Associate plays a crucial role in enabling our clients to develop, manage, and enhance their successful landscaping enterprises. This is achieved by sharing valuable product insights, offering recommendations that positively impact their profitability, and consistently delivering outstanding service while maintaining a friendly demeanor. As the primary representative of our service center, the CSR is the main point of contact for customers through various channels.

Key Responsibilities:
  • Warmly welcomes both walk-in and telephone customers, actively listening to their needs and concerns.
  • Views customers as partners by suggesting product solutions, upselling opportunities, and complementary items that facilitate their operations.
  • Collaborates with colleagues and leverages all available resources to promote the company's value and ensure customers receive exceptional service.
  • Processes sales orders and assists clients in selecting and loading products.
  • Conducts follow-up communications with potential and existing clients to present new opportunities and encourage further business.
  • Handles customer complaints with professionalism and expediency.
  • Maintains a tidy, organized, and well-stocked service center.
  • Assists with receiving, shipping, and general warehouse tasks.
  • Performs other assigned duties as necessary.
Qualifications:
  • Strong commitment to customer service.
  • Self-driven and detail-oriented individual.
  • Thrives in a dynamic environment focused on meeting the urgent needs of business clients.
  • Effectively communicates information clearly in both spoken and written forms, asks relevant questions, and employs critical thinking to resolve issues.
  • A reliable and cooperative team player.
  • Proficient in computer skills and record-keeping, with the ability to adapt to evolving systems and technologies.
  • Capable of frequently lifting and moving items weighing up to 20 pounds, and occasionally up to 75 pounds.
  • Possession or ability to obtain forklift certification.
  • Must be at least 18 years old to apply.
Preferred Qualifications:
  • High school diploma or GED.
  • Bilingual abilities (English/Spanish) are advantageous.
  • Experience in irrigation is highly desirable, along with knowledge of other landscaping products.
About the Company:

Horizon Distributors, Inc. is a subsidiary of POOLCORP, the largest publicly traded distributor of swimming pool, landscaping, and outdoor living products globally. With over 6,000 employees across more than 420 sales centers worldwide, Horizon operates numerous locations in the U.S. and is recognized as a leading distributor of landscape and irrigation products tailored to the needs of professional landscape contractors. With over 60 years of industry expertise, Horizon combines the advantages of a national company with the personalized service and attention of a local business.

Why Choose Horizon?

At Horizon, our employees are our top priority, and we offer numerous reasons to consider a career with us.

Career Development: We provide ample opportunities for career advancement and training. Our commitment to continuous learning includes local training sessions, virtual courses, classroom instruction, and tuition reimbursement.

Comprehensive Benefits: Our extensive benefits package includes medical, dental, vision, and life insurance; a 401(k) plan with company matching; an employee stock purchase program; and various rewards programs.

Supportive Work Environment: Our history of success is attributed to our dedicated team. At Horizon, you will collaborate with talented individuals in a stable environment, with predictable hours and opportunities for overtime and performance-based rewards.

Horizon Distributors, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.