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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Executive to join our team at LGC Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring the smooth execution of customer orders.
Key Responsibilities- Ensure timely and accurate entry of customer orders into our ERP system, meeting agreed-upon timescales and quality standards.
- Provide expert support to customers via phone, email, and CRM system, resolving queries and escalating complex issues to the relevant teams.
- Collaborate with internal stakeholders to ensure seamless order fulfillment, meeting On Time In Full (OTIF) delivery targets and maintaining high levels of customer satisfaction.
- Manage and resolve customer complaints and issues in a professional and courteous manner, ensuring a positive customer experience.
- Utilize our CRM Case Management System to track and resolve customer issues, ensuring timely responses and resolution within agreed-upon KPI timescales.
- Associate's degree or higher in a Life Science or Chemistry field (desired).
- 2-3 years of customer service experience or 3-5 years of order entry experience.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Strong computing and keyboard skills, with proficiency in ERP systems such as SAP, Oracle, or SAGE.
- Experience with CRM systems, such as Zendesk, Zoho, or Hubspot.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
As a Customer Service Executive at LGC Group, you will have the opportunity to work with a talented team of professionals, driving excellence in customer service and order management. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunities employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
