Customer Care Worker/Driver

1 day ago


New York, New York, United States Volunteers of America - Greater New York (VOA-GNY) Full time
Job Title: Customer Care Worker/Driver

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County, providing emergency, transitional, and permanent housing services to individuals and families in need.

Job Summary:

The Customer Care Worker/Driver meets the needs of program clients and promotes client participation in services leading to successful graduation to independent living. Performs a wide variety of tasks, including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities.

Key Responsibilities:
  • Oversee client participation in daily program activities, monitor observance of client's rights, and client adherence to program rules and routines.
  • Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth, and update log book.
  • Accept new clients in electronic records database.
  • Provide optimal customer service while issuing meal cards, mail, medication, lockers, and toiletries.
  • Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
  • Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
  • Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
  • Drive agency vehicles to transport clients and staff, as assigned.
Benefits:

Employees receive an exceptional benefits package, including medical, dental, vision, prescription coverage, life insurance, retirement plan, educational reimbursement program, paid time off, and more.

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today to join our team and make a difference in the lives of those in need.



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