Customer Care Worker

2 days ago


New York, New York, United States Volunteers of America-Greater New York Full time
Customer Care Worker (CCW) Position

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County, providing emergency, transitional, and permanent housing services to individuals and families in need.

We are seeking a highly motivated and compassionate Customer Care Worker (CCW) to join our team. The CCW will work closely with clients, staff, and community partners to provide support and services that promote successful graduation to independent living.

The CCW will be responsible for:

  • Engaging clients in services and promoting client participation in daily program activities
  • Protecting client rights and promoting client and co-worker safety
  • Transporting clients to appointments and ensuring client adherence to rules and program activities
  • Providing optimal customer service while issuing meal cards, mail, medication, lockers, and toiletries
  • Completing Incident Reports as outlined by the Program Manual and Funder guidelines

The ideal candidate will have a high school diploma or equivalent, a clean and valid driver's license, and the ability to maintain agency-authorized driver status. We offer a competitive benefits package, including medical, dental, vision, prescription coverage, life insurance, retirement plan, and paid time off.

Apply today to join our team and make a difference in the lives of our clients



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