Shift Manager
4 days ago
Restaurant Operations Supervisor
The Restaurant Operations Supervisor plays a crucial role in ensuring the smooth operation of our restaurant. This individual will lead team members, manage shifts, and collaborate with the management team to achieve exceptional guest satisfaction, team development, and sales growth.
Key Responsibilities:
- Guest Experience: Address and resolve guest inquiries and concerns in a timely and professional manner.
- Team Leadership: Foster a positive and engaging work environment, ensuring team members are motivated and equipped to provide excellent service.
- Operations Management: Ensure staffing levels meet guest service requirements, maintain a safe and clean environment, and oversee inventory management and ordering.
- Forecasting and Reporting: Analyze sales data, create schedules, and prepare weekly and business period reports to inform management decisions.
Requirements:
- Education: High school diploma or equivalent.
- Experience: Minimum three (3) months experience as a team member in a fast-paced restaurant environment.
- Skills: Ability to read and interpret documents, such as safety rules and operating instructions, and possess excellent communication and leadership skills.
Physical Demands/Working Conditions:
- Physical Activity: Regularly required to stand, walk, talk, and hear to communicate with team members. Frequently required to handle, feel, and reach with hands and arms. Occasionally required to sit, climb, or balance, and stoop, kneel, crouch, or crawl.
- Visual Requirements: Peripheral vision and ability to adjust focus.
- Work Environment: Occasionally exposed to cooking fumes and moderate noise levels.
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