Restaurant Manager Assistant

6 days ago


Uniontown, Alabama, United States SONIC Drive-In Full time

About the Role:

As a SONIC Drive-In Shift Manager, you will play a key role in ensuring the smooth operation of our restaurants. Your primary responsibility will be to assist the General Manager and Assistant General Manager in managing the daily activities of the restaurant, with a focus on providing exceptional customer service and maintaining high-quality food and service standards.

Key Responsibilities:

  • Assist with the recruitment, training, and development of team members to ensure they have the skills and knowledge required to deliver a SuperSONIC experience to every guest.
  • Work closely with the General Manager and Assistant General Manager to achieve business objectives, including sales growth, customer satisfaction, and employee engagement.
  • Manage the restaurant's operations, including food and paper, labor, and guest service, to ensure efficiency and effectiveness.
  • Develop and implement strategies to improve customer satisfaction and loyalty, including monitoring customer feedback and implementing changes to improve the guest experience.
  • Collaborate with the kitchen team to ensure that food is prepared and presented to the highest standards, and that all food safety and sanitation procedures are followed.
  • Manage the restaurant's inventory, including ordering and receiving supplies, to ensure that we have the necessary resources to meet customer demand.
  • Develop and implement plans to improve employee engagement and retention, including training and development programs, recognition and reward schemes, and performance management.
  • Monitor and analyze sales data and customer feedback to identify trends and areas for improvement, and develop strategies to address these areas.
  • Ensure that all restaurant staff are aware of and comply with all relevant laws, regulations, and company policies, including health and safety procedures and customer data protection.

Requirements:

  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong business acumen, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results under pressure.
  • Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.
  • Ability to work collaboratively as part of a team, with a focus on achieving business objectives.
  • Strong customer service skills, with the ability to provide exceptional service to every guest.
  • Ability to work flexible hours, including evenings, weekends, and holidays.


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