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Customer Service Representative

2 months ago

South Jordan, Utah, United States ASK Staffing Full time
About the Role

We are seeking a highly skilled Customer Service Representative - Fraud Specialist to join our team at ASK Consulting. As a key member of our organization, you will be responsible for evaluating PATRIOT Act verification exceptions, incoming documents and inquiries, performing associated research, and making a determination as to the right course of action for each result, inquiry, or document.

Key Responsibilities
  • Evaluate PATRIOT Act verification exceptions and make determinations on the right course of action.
  • Perform research on incoming documents and inquiries to ensure compliance with regulatory requirements.
  • Develop subject matter expertise across the department and apply that knowledge to determine document validity.
  • Ensure document compliance based on account type and take appropriate steps to remediate or close accounts that are out of compliance.
  • Work with internal stakeholders to resolve issues and ensure timely resolution of customer inquiries.
Requirements
  • Customer Focus: Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements.
  • Conflict Resolution: Ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital. Anticipates customer needs and consistently meets or exceeds their expectations.
  • Communication Skills: Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately.
  • Interpersonal Skills: Promote collaboration and teamwork and willingness to help others in and across the firm. Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation.
About ASK Consulting

ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states, ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.