Travel Program Manager

2 days ago

Palm Beach, Florida, United States The Jewish Federation Full time
Job Title: Travel Program Manager, Missions

About the Role:

The Jewish Federation of Palm Beach County is seeking a highly skilled and experienced Travel Program Manager to lead our missions department. As a key member of our team, you will be responsible for planning and implementing missions to Israel and other destinations worldwide.

Key Responsibilities:

  • Develop and implement the overall strategy and direction for the Missions Department.
  • Create and monitor an annual work plan to guide departmental activities.
  • Oversee and manage all mission itineraries, including those to Israel and other international destinations.
  • Ensure seamless execution of missions by coordinating with travel vendors, such as airlines, tour operators, and destination management companies.
  • Manage relationships with all travel vendors and service providers.
  • Provide direction and support to Lead staff throughout the mission planning and execution process.
  • Ensure that all staff and volunteers are well-informed and prepared for missions.
  • Prepare and manage necessary materials for missions, including pre-, post-, and during mission documentation.
  • Manage all financial and budgetary aspects of the Missions Department.
  • Handle administrative functions and ensure adherence to financial policies and procedures.

Requirements:

  • Bachelor's degree required.
  • Five (5) or more years' experience as a Mission Director or related field like a travel agent or equivalent combination of relevant education, experience, and skills required.
  • Excellent interpersonal skills, verbal, and written communication skills.
  • Exceptional customer service skills.
  • High level of confidentiality and professional integrity.
  • Strong knowledge of basic office computing, including MS Office (Outlook, Word, Excel, PowerPoint, Teams), Zoom, and basic database skills required.
  • Strong experience and ability working with CRM databases.
  • Strong written and verbal communication skills.
  • Experience in developing and managing large budgets.
  • Experience with foreign travel, including study abroad and independent or group travel in or outside of Israel.
  • Experience with Jewish organizations/institutions, either as an employee, volunteer, or participant.
  • Ability to build trusted relationships; work effectively, respectfully, and collaboratively with lay leadership and colleagues across departments and at all levels of the organization.
  • Ability to multi-task. Demonstrated organizational skills.
  • Comfortable working in a fast-paced work environment and adapting to rapidly changing priorities and needs.
  • Must be able to pass a Level 1 background check.
  • Must be able to work a minimum of three (3) events annually.

Work Environment:

Position is eligible to work from home occasionally in accordance with Federation policies. When working from home, employee must:

  • Follow all Federation policies and procedures.
  • Be available to other employees during Federation's normal business hours.
  • Not work from a public place (e.g., coffee shop, library, etc.) and/or join a public, unsecure wi-fi network when working with sensitive or confidential information.
  • Coordinate with IT department to maintain appropriate computer equipment and connectivity.

Compensation:

In addition to benefits, the annual salary for this role ranges between $65,000 and $75,000. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

The Jewish Federation of Palm Beach County is an Equal Opportunity Employer.

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