Billing and Collections Specialist

2 weeks ago

Mifflinburg Pennsylvania, United States Rotech Healthcare Inc. Full time

OVERVIEW:
Rotech Healthcare Inc.

is a prominent provider of ventilators, oxygen therapy, sleep apnea solutions, wound care products, diabetic care, and home medical equipment.

Our mission is to enhance the quality of life for patients by keeping them actively involved in their healthcare and empowering them to manage their health and treatments from home.

Rotech is committed to delivering high-quality medical products, exceptional services, and outstanding customer support through numerous locations nationwide. For more information, please visit our company homepage.

JOB INFORMATION:
Summary

We are in search of a dedicated Billing and Collections Specialist for our Billing Center.

In this role, you will be responsible for completing various special projects as assigned by the Billing Center Manager (BCM) or Supervisor (BCS), collaborating closely with them to ensure all tasks are executed effectively and efficiently.

Compensation begins at $15 per hour.

Typical schedule is Monday to Friday with flexible hours between 7 AM and 5 PM.

Remote work is available after successful completion of in-office training and meeting performance expectations with management approval.

Applicants must reside in the US and within a reasonable distance of a Rotech location.

Essential Duties and Responsibilities:

1. Review all manual re-billing audits for accuracy and submit to the supervisor for approval prior to posting, ensuring timely claim release.

2. Communicate with payers, patients, or relevant locations as necessary.

3. Document all activities in iWorkQ, including notes and patient information in eIntake.

4. Maintain effective communication with locations and payers.

5. Process all adjustments within iWorkQ.

6. Update doctor and insurance information in eIntake.

7. Report any payer trends that hinder payment to the BCC Supervisor.

8. Address emails from the BCC Supervisor/BCM within 48 hours.

9. Analyze patient information in IMBS and eIntake to identify reasons for unpaid claims.

10. Assess patient data in IMBS to determine the validity of adjustments.

11. Complete special projects as assigned by the BCD with specific instructions.

12. Collaborate with the BCC Supervisor and Team Lead to resolve payer and patient issues.

13. Perform additional duties as required.

QUALIFICATIONS:
Employment is contingent upon:

- Background investigation (company-wide)

- Drug screening (if applicable)

- Valid driver's license in the state of residence with a clean driving record (if applicable)

Education and/or Experience:

- High school diploma or GED equivalent.

- One to three years of relevant experience in a team-oriented setting.

- Experience in the medical field and administrative record management is preferred.

- Strong background in customer service.

Skills, Knowledge, and Abilities:

- Ability to accurately perform basic mathematical calculations.

- Effective communication skills in English, both oral and written.

- General understanding of federal payer program regulations and guidelines.

- Ability to interpret various forms of communication (verbal, non-verbal, written, listening, and visual).

- Familiarity with medical billing practices and reimbursement processes is preferred.

- Maintain confidentiality and discretion when handling sensitive information.

- Knowledge of medical terminology is preferred.

- Ability to multi-task while paying attention to detail.

- Self-motivated, organized, and possess strong time-management and problem-solving skills.

- Demonstrate a sense of urgency and responsiveness to physicians, location staff, and patients.

- Ability to work independently as well as part of a team.

Physical Demands:

- May require lifting and carrying office equipment.

- Requires sitting, walking, standing, talking, or listening.

- Requires close vision for reading small print on computer screens and paperwork.

Machines, Equipment, and Technical Abilities:

- Proficient in email communication and internet navigation.

- Familiarity with Microsoft applications, including Word and Excel.

- Experience with office equipment such as fax machines, copiers, printers, and computers/tablets.

- Knowledge of the IMBS system.

ROTECH INFORMATION:
Benefits:

- 401k

- Medical, Dental, and Vision coverage

- Life Insurance and Disability benefits

- Generous Paid Time Off and Paid Holidays

- Employee Discount Program

- Employee Recognition Program

- Bonus and Incentive Opportunities

- Mileage reimbursement (if applicable)

- Telephone reimbursement (if applicable)


We appreciate your interest in Rotech Healthcare Inc. and encourage you to explore our opportunities.

Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We are committed to a diverse workforce and do not discriminate based on race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other characteristic protected by applicable federal, state, and local laws.

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