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Patient Representative

2 months ago

Allen, Texas, United States Diana Health Full time
About Diana Health

We are a high-growth network of modern women's health practices dedicated to setting a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.

We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.

The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

Our Team

We are an interdisciplinary team joined together by our shared commitment to transform women's health.

Role Description

We are seeking a Receptionist / Patient Representative who is driven to create an amazing experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice.

Key Responsibilities
  1. Provide warm client interactions and take care of client check-in and out, answering questions and disseminating information to appropriate team members as necessary.
  2. Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home.
  3. Ensure paperwork, consents, and insurance information is collected and complete.
  4. Manage the client schedule, anticipating schedule needs days and weeks in advance and scheduling client appointments in real-time as well as those made through our online platform.
  5. Perform verification of benefit checks with insurance companies, manage and collect client copays and payment balances, and discuss and set up payment plans with clients.
  6. Work with the team to ensure the office is ready, set up, and prepared for the day, collaborate on inventory, and manage phone triage as necessary, coordinating between team members.
Qualifications

Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field.

Proficiency with Google Suite or Microsoft Office Products, strong computer skills, and preferred familiarity with EMRs.

Tendency to organize and create structure in a fast-paced, dynamic environment.

Attributes

We are looking for someone who loves interacting with people, practicing excellent communication and interpersonal skills, and is exceptional at managing many tasks.

Someone who focuses on the details and is able to organize and prioritize them along the way, and obsesses over growth and process improvement and loves learning new tools, processes, and systems to aid in continual improvement.

We thrive in highly collaborative, fast-paced environments and value a positive, can-do attitude, empathy for our team and our clients, and taking ownership and driving to results.

Benefits

Competitive compensation, health, dental & vision, with an HSA/FSA option, 401(k) with employer match, paid time off, and paid parental leave.

We value a growth mindset and strive for continuous learning and improvement, and believe in being scrappy and resourceful.