Service Manager

5 days ago


Hillsboro, United States Peterson Holding Company Full time
Service Manager Job Description

Peterson Cat is seeking a highly skilled Service Manager to join our team at our Hillsboro, OR location. As a key member of our service department, you will be responsible for directing all service activities, including repairs, maintenance, and other initiatives that drive customer satisfaction and business growth.

Key Responsibilities:
  • Profit Center Management: Develop and monitor budgets, control costs, and reduce expenses while contributing to cost improvement ideas.
  • Customer Relations: Maintain excellent customer relationships, resolve issues, and enhance relations through effective communication and warranty claims management.
  • Work Order Management: Oversee the work order closing process, review work orders for accuracy, and ensure the appropriateness of parts and labor.
  • Marketing and Sales: Supplement marketing efforts, stimulate the use of company service capabilities, and provide quotes where possible.
  • Human Resources: Interview, hire, train, discipline, and conduct performance and salary reviews of service employees, ensuring adherence to company policies and regulations.
  • Safety and Compliance: Conduct safety meetings, accident investigations, and train department personnel on safe work procedures, ensuring compliance with environmental regulations.
  • Office Management: Supervise assigned office staff, oversee clerical functions, and maintain files and records.
  • Technical Training: Provide on-the-job technical training to department technicians and schedule formal training activities.

A successful candidate will possess an Associate's Degree in Diesel Technology or a related field and a minimum of six to ten years of directly related experience in truck/tractor/heavy equipment service. A valid driver's license with a satisfactory driving record is also required.


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