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Member Service Representative

2 months ago

Loveland, Colorado, United States Ent Credit Union Full time
Job Summary

Ent Credit Union is seeking a highly skilled Member Service Representative to provide exceptional member service and support. As a key member of our team, you will be responsible for delivering accurate and professional member transactions, enhancing member awareness of our products and services, and providing timely referrals to meet their needs.

Key Responsibilities
  • Provide quality member service through accurate and professional face-to-face member transactions, including new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
  • Maintain a strong knowledge of our products and services, regularly providing referrals to meet member needs in areas such as lending, investments, electronic banking, wealth management, and business banking.
  • Comply with safety and service standards defined in our Policies and Procedures documents, as well as financial regulations, including the Bank Secrecy Act and Consumer Financial Protection Bureau.
  • Meet job training requirements and maintain a cash drawer following procedures defined in our Cash Control Policy.
Requirements
  • High School Diploma/G.E.D. or Equivalent.
  • 6+ months of customer service and cash handling experience required.
  • Sales experience preferred.
Working Conditions

This position requires standing, walking, sitting, lifting, carrying, pushing, pulling, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination, and exposure to noises louder than normal speaking volume.

Benefits

This position is eligible for an incentive plan and a bilingual (Spanish) stipend. Final compensation will be determined by various factors, including relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.