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Administrative Support Specialist

3 months ago

Houma, Louisiana, United States Surgery Partners Full time

JOB TITLE: Receptionist

GENERAL SUMMARY OF DUTIES:

The Receptionist plays a crucial role in providing assistance to patients and visitors with a warm and professional demeanor. This position is responsible for managing incoming calls efficiently to enhance the operational effectiveness of the department. The Receptionist also addresses common inquiries and offers guidance as needed.

REQUIREMENTS:

A High School Diploma or equivalent is mandatory. A minimum of one year of experience in a healthcare setting or medical office is preferred. The candidate must possess strong verbal and non-verbal communication skills in a professional context. Effective time management skills are essential to prepare the workspace for a high-demand environment. A genuine commitment to contributing positively to the healthcare facility is required. Exceptional multi-tasking capabilities and a solid understanding of medical terminology are necessary. Proficiency in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint) is expected. Excellent phone etiquette and outstanding customer service skills are a must.

ESSENTIAL FUNCTIONS:

  • Opens the office by checking for messages, powering on computers, and coordinating with the answering service.
  • Closes the office by redirecting calls to the answering service and managing outgoing mail.
  • Answers phone lines promptly and professionally.
  • Welcomes patients and visitors upon their arrival.
  • Accurately inputs registration and insurance details into the system.
  • Ensures all necessary signatures are obtained on patient medical records.
  • Confirms insurance details for services required on the day of the appointment.
  • Performs various administrative and clerical tasks as needed.
  • Verifies insurance benefits effectively.
  • Enters patient data into the computer system.
  • Handles patient payment collections.
  • Acquires knowledge of all aspects of admitting and scheduling to enhance the efficiency of the Business Office.