Office Technology Manager

2 weeks ago


Birmingham, Alabama, United States Jack's Family Restaurants Full time
Job Title: Office Tech Manager

We are seeking a highly skilled and experienced Office Tech Manager to join our support team at Jack's Family Restaurants.

Job Summary:

The Office Tech Manager will be responsible for supporting restaurant facilities and technology, managing call center technicians, and providing second-tier support for restaurant technologies. The ideal candidate will have experience managing fast-paced call center support environments and troubleshooting issues.

Key Responsibilities:
  • Manage and oversee the daily operations of the call center, which handles facilities and technical support calls for Jack's Family Restaurants.
  • Develop and implement strategies to improve call center performance and efficiency.
  • Oversee monitoring and evaluate support technician performance, providing feedback and coaching as needed.
  • Manage, monitor, and track issues to ensure accurate resolution.
  • Prepare reports on call center performance and present findings to management.
  • Oversee communication with key stakeholders and provide pertinent information during outages.
  • Collaborate and build relationships with other departments and stakeholders to resolve issues and improve support.
  • Maintain and create documentation and training for staff and technicians.
  • Engage and motivate the team and drive a high-performance work culture.
  • Conduct regular team meetings to communicate updates and provide training.
  • Fulfill service-level support goals and serve as a backup for technicians as needed.
Requirements:
  • 3 Years of proven experience as a Call Center Manager or similar role managing a support team.
  • Strong computer skills and technical support experience.
  • Excellent written and verbal communication skills.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Ability to multi-task and work in a fast-paced environment with changing priorities.
  • High attention to detail and great organizational skills.
  • Active driver's license and a clean driving record.
  • Ability to perform frequent bending, twisting, walking, reaching, lifting to 50 pounds.
  • Availability for nights and weekends required.
What We Offer:
  • Weekly pay
  • Work/life balance
  • Awards and recognition
  • Jack's Perks (discounts on electronics, movie tickets, pet insurance, etc.)
  • Medical, vision, and dental insurance
  • Paid vacation
  • 401k with a company match


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