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Customer Experience Representative

2 months ago

Covington, United States ROAD iD Full time
Job Description

**About Us**

ROAD iD is a company that exists to Save Lives, Provide Peace of Mind, and Fuel Adventure. We achieve this by improving the outcome of accidents and emergencies through our elegantly simple, wearable ID & Technology that connects individuals to friends and family when it matters most.

Our Philosophy

We believe that our purpose should come first, and that by fervently and ethically pursuing it, we will put our customers first and put forth our best effort. This approach will ultimately lead to a strong bottom line.

Job Summary

We are seeking a skilled Customer Experience Agent to join our team. As a member of our Customer Service Team, you will have the opportunity to deliver memorable, effortless, and remarkable customer experiences. We empower you to be you while removing obstacles for you to provide a rock-solid customer experience.

Responsibilities

  • Deliver Exceptional Service: Provide service so blindingly awesome that our customers can't help but share it.
  • Create Sustainable Relationships: Create sustainable relationships and trust with customers through interactive communications.
  • Provide Accurate Resolutions: Provide accurate, valid, and complete resolutions for customers.
  • Identify and Report Issues: Fill the role as 'watchdog' by reporting any issues, friction, or inconsistencies in the customer journey.
  • Collaborate with Teams: Collaborate with other teams (marketing, eCommerce, IT, etc.) to improve efficiencies internally and externally.

Requirements

  • Customer Support Experience: At least 1 year of customer support experience, ideally in an eCommerce, call center, or retail setting, developing sustainable relationships through various communication channels.
  • Technical Proficiency: Technical proficiency in website and mobile app navigation.
  • Customer Service Software: Experience in customer service software tools such as Gorgias preferred.
  • Phone Etiquette: Friendly and professional phone etiquette skills.
  • Communication Skills: Strong written and verbal communication skills.
  • Self-Motivation: Enthusiastic, self-motivated to make a positive impact in our customer's lives.
  • Time Management: Proven ability to multi-task, prioritize, and manage time effectively.

Benefits

This is a full-time opportunity with perks that include:

  • Medical, Dental, and Vision Insurance
  • Group/Voluntary Life Insurance
  • Long Term Disability Insurance
  • Short Term Disability Insurance
  • Flexible Spending Account
  • Dependent Care Spending Account
  • Health Savings Account
  • 401K with Immediate Vesting and Automatic Employer Contributions
  • Wellness Plan
  • Annual Employee Purchase Allowance
  • Annual Charitable Donation or Reimbursement towards Shelter Pet Adoption Fees
  • 9 Paid Holidays
  • PTO
  • Maternity Leave
  • Paternity Leave
  • 36-Hour Weekly Summer Hour Schedules
  • Employee Referral Bonuses
  • Tuition Discounts through University of Cincinnati's Online Program
  • Pet Insurance
  • Bring Your Dog to Work
  • Summer Hours (36 Hour Weeks Paid at 40 Hours)
  • WesBanco Perks
  • Company Provided Weekly Lunch
  • A Cheerfully Serious Culture