Financial Services Representative
7 days ago
The primary role of the Customer Service Representative (CSR)/Teller is responsible for the delivery of bank products and services to consumers and small businesses. Position is responsible for professionally presenting bank products and services to existing and prospective customers, assist customers with banking needs, as well as maintaining compliance with State and Federal regulations and Bank policies and procedures. The floating CSR/Teller will travel to offices in the Northern Virginia area as needed to assist all branches with the daily operations of the branch.
Key Responsibilities- Customer Service: Provides customers with excellent service, including greeting customers by name and building a rapport with customers that generates customer loyalty.
- Sales Assistance: Provides sales assistance to walk in customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs.
- Branch Support: Supports branch in achieving its sales and customer retention goals.
- Compliance: Ensures compliance with operational, security and audit procedures, preventing fraud and protecting customer assets.
- Teller Transactions: Process daily monetary teller transactions, mail transactions, deposits, withdrawals, check, loan payments, etc.
- Branch Operations: Complete all facets of branch opening and closing procedures, teller balancing functions, vault and balancing procedures under bank dual control policies and procedures, maintain branch activity logs for BSA reporting, monetary instruments and currency In/Out as well as generating CTRs as required.
- Education: High school diploma or GED
- Experience: 6 months prior banking experience, specifically as a teller
- Skills: Ability to focus on task and be detail oriented, Positive attitude, Computer skills, Strong analytical skills, Excellent written and verbal skills, Extraordinary customer service, Self-starter, Team player, Leadership skills, Strong written and verbal communication skills, Strong and effective planning and organizational skills
- Sales Experience: Prior sales experience
- Mathematical Skills: Mathematical skills
- Relationship Building: Strong relationship builder
- Physical Demands: Ability to sit, stand, kneel, and bend for extended periods of time
- Computer Skills: Must be able to operate a computer keyboard, mouse, and other computer components
- Communication: Ability to converse and exchange information with all levels of staff within the organization
- Observation: Ability to observe, perceive, and identify data
- Travel: Ability to travel via air, rail, automobile, and/or bus
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