Call Center Specialist

4 weeks ago


Tallahassee, Florida, United States State of Florida Full time
The State of Florida is committed to providing exceptional customer service to our clients. As a Customer Service Representative, you will play a vital role in achieving this goal by responding to client inquiries and resolving issues in a timely and professional manner. Your excellent communication skills and knowledge of K-12 scholarship programs will enable you to provide accurate and detailed information to our clients, ensuring they receive the support they need. If you are passionate about delivering outstanding customer experiences and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Provide exceptional customer service to clients via phone, email, or in-person

Answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs

Know the statutes that regulate the K-12 scholarship programs and interpret the language so that participants can understand and comply with the law

Maintain accurate records and reports as required

Collaborate with colleagues to achieve team goals and objectives

Qualifications

Two years of previous part-time or full-time employment preferred

Excellent verbal and written communication skills

Preferring bi-lingual in either Spanish or Haitian-Creole

Associate degree from an accredited college or university may substitute for two years of experience, while a bachelor's degree may substitute for four years of experience

Benefits

Participation in the State of Florida 457 Deferred Compensation Plan

Access to state programs such as the Florida Discount Drug Card program and the Cover Florida Health Care Access program

Eligibility to enroll in the State of Florida Employee Assistance Program (EAP)

Work Environment

Friendly and dynamic work environment with opportunities for growth and development

Collaborative team atmosphere with emphasis on teamwork and mutual respect

Ongoing training and support to ensure success in the role

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