Call Center Specialist
4 weeks ago
Key Responsibilities
Provide exceptional customer service to clients via phone, email, or in-person
Answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs
Know the statutes that regulate the K-12 scholarship programs and interpret the language so that participants can understand and comply with the law
Maintain accurate records and reports as required
Collaborate with colleagues to achieve team goals and objectives
Qualifications
Two years of previous part-time or full-time employment preferred
Excellent verbal and written communication skills
Preferring bi-lingual in either Spanish or Haitian-Creole
Associate degree from an accredited college or university may substitute for two years of experience, while a bachelor's degree may substitute for four years of experience
Benefits
Participation in the State of Florida 457 Deferred Compensation Plan
Access to state programs such as the Florida Discount Drug Card program and the Cover Florida Health Care Access program
Eligibility to enroll in the State of Florida Employee Assistance Program (EAP)
Work Environment
Friendly and dynamic work environment with opportunities for growth and development
Collaborative team atmosphere with emphasis on teamwork and mutual respect
Ongoing training and support to ensure success in the role
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