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National Call Center Director

2 months ago


Plainfield, Illinois, United States Pet Butler Full time

About Pet Butler

Pet Butler LLC, a leading provider of pet care services, is seeking a highly skilled National Call Center Director to join our team. As a key member of our operations team, you will be responsible for leading our national call center staff and implementing initiatives to drive business growth for our franchisees.

Key Responsibilities

  • Lead the National Call Center Team
  • Develop and Implement Call Center Strategies
  • Manage Call Center Operations
  • Coach and Develop Team Members
  • Monitor and Analyze Call Center Metrics
  • Collaborate with Sr. Director of Operations

Requirements

  • High School Diploma or Equivalent
  • Minimum 3 Years of Sales and Customer Service Experience
  • Minimum 3 Years of Supervisory or Managerial Experience
  • Proven Ability to Coach and Motivate a Team
  • Knowledge of Call Center Metrics and KPIs

What We Offer

  • Competitive Salary and Benefits Package
  • Opportunities for Professional Growth and Development
  • Collaborative and Dynamic Work Environment