Customer Engagement Specialist

1 week ago


Plainfield, Illinois, United States WEBB CHEVROLET PLAINFIELD Full time
About the Role

At Webb Chevrolet Plainfield, we are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Schedule Appointments: Coordinate with customers to schedule appointments and ensure a seamless experience.
  • Proactive Outbound Prospecting: Engage in proactive outbound prospecting and lead activity management to drive sales growth.
  • Collaborate with Managers: Work closely with managers to improve the quality of appointments and identify opportunities to deliver exceptional customer satisfaction.
  • Log and Track Appointments: Utilize CRM and Microsoft Excel to log and track appointments, ensuring accurate and timely follow-up.
  • Follow-up with Customers: Consistently follow up with customers to assist with vehicle selection, schedule appointments, and establish a positive relationship between the Webb Automotive group and customer.
Qualification Requirements
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent.
  • Professional Communication Skills: Demonstrate excellent written and verbal communication skills.
  • Availability to Work Evenings and Saturdays: Be willing to work evenings and Saturdays as required.
  • Team Player: Possess the ability to work in a team setting and contribute to a positive and collaborative environment.
  • Basic Computer Skills: Be proficient in basic computer applications.
Preferred Qualifications
  • Automotive Experience: Possess experience in the automotive industry.
  • Call Center Experience: Have experience in a call center environment.
  • Spanish Speaking: Possess proficiency in Spanish.
  • Hospitality Experience: Have experience in the hospitality industry.
About Webb Chevrolet Plainfield

Webb Chevrolet Plainfield is a progressive company that has expanded throughout Illinois and Northwest Indiana. We offer opportunities to embrace change, educate, and innovate, and expand the growth in your career. Our employees learn from each other, whether it's through training or sharing best practices to stay on the cutting edge.

Benefits
  • Health Insurance: Company contributes a portion to the cost.
  • Dental, Vision, and Aflac Insurance Options: Available to employees.
  • Paid Life Insurance: Provided to employees.
  • 401(k) with Company Matching: Available to employees.
  • Paid Vacation: Offered to employees.
  • Family-Owned and Operated: Webb Chevrolet Plainfield is a family-owned and operated business.
  • Positive Work Environment: Foster a positive and collaborative work environment.
  • Opportunity for Career Advancement: Provide opportunities for career growth and advancement.
  • Average Annual Wages: Average annual wages between $65,000-$125,000.
  • Uncapped Earning Potential: Possibility of uncapped earning potential.

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