Support and Service Expert for Students

7 days ago


Woodland Park, Colorado, United States ANDREW WOMMACK MINISTRIES INC Full time
Job Overview

We are seeking a highly skilled Support and Service Expert to join our team at Andrew Wommack Ministries Inc. as an On-Campus Student Helpdesk Specialist.

About the Role

The ideal candidate will have a minimum of one year of administrative experience, preferably in customer service or phone center settings. They should also possess strong problem-solving skills, excellent communication abilities, and a high level of professionalism.

Key Responsibilities
  • Handle inbound phone calls, emails, and other forms of communication from students, staff, and guests, ensuring timely resolutions to their requests.
  • Create service tickets for service requests, proactively monitor aging requests, and communicate effectively with stakeholders.
  • Maintain a comprehensive understanding of student-related needs and resolve issues efficiently, including password reset requests, general troubleshooting, and more.
  • Directly resolve tickets within the parameters of Student Helpdesk training, adhering to established KPIs and parameters.
  • Identify gaps in the SharePoint Charis Knowledge Base online tool and make recommendations based on direct feedback from students.
Requirements
  • A personal relationship with Jesus Christ is essential.
  • Must sign the Statement of Faith.
  • High School Diploma or equivalent education required.
  • Charis Bible College graduate preferred.
Benefits

As a full-time employee, you'll enjoy a comprehensive benefits package, including medical, dental, vision, paid time off, and more. Compensation is commensurate with experience, and we offer opportunities for professional growth and development.



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