Customer Service Representative
6 days ago
Are you passionate about delivering exceptional customer experiences and ensuring high levels of satisfaction?
We are seeking a skilled Customer Service Representative to join our team at Apex Waste Solutions.
About the Role
This is an exciting opportunity for a motivated individual to provide top-notch customer service, resolve issues efficiently, and enhance customer satisfaction in the waste management industry.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, and in-person in a timely and professional manner. Provide information about services, billing, and policies.
- Issue Resolution: Handle escalated customer issues and follow up to ensure resolution. Coordinate with other departments to resolve service issues and improve customer satisfaction.
- Customer Satisfaction: Conduct customer satisfaction surveys and gather feedback. Identify trends and common issues to suggest improvements to services and processes.
- Account Management: Assist customers with account setup, changes, and cancellations. Process billing inquiries and payments. Update customer records and ensure accuracy of information.
- Reporting and Analysis: Maintain detailed records of customer interactions and transactions. Prepare reports on customer service activities and satisfaction metrics.
- Compliance and Safety: Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
Requirements
- Education: High school diploma or equivalent; Associate's or Bachelor's degree in business, communication, or a related field preferred.
- Experience: Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.
- Skills: Strong communication and interpersonal skills. Ability to handle stressful situations and resolve conflicts effectively. Proficiency in customer service software and Microsoft Office Suite.
What We Offer
A competitive salary of $50,000 - $65,000 per year, depending on experience, plus benefits and opportunities for career growth.
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