On-Campus Student Support Specialist
6 days ago
We are seeking a skilled and customer-focused On-Campus Student Support Specialist to join our team at Andrew Wommack Ministries Inc. in Woodland Park, CO. As a key member of the Campus Helpdesk Team, you will play a vital role in ensuring that all student and guest requests are resolved efficiently and effectively.
The ideal candidate will possess excellent communication skills, a strong understanding of technical concepts, and the ability to work independently with minimal supervision. If you are passionate about delivering exceptional support and have a proven track record of resolving complex issues, we encourage you to apply for this exciting opportunity.
About the Role
This full-time position offers a competitive salary of $17.50 per hour, commensurate with experience. Our comprehensive benefits package includes medical, dental, vision, paid time off, paid holidays, flexible spending account, health savings account, voluntary life insurance, short-term disability, long-term disability, 403(b) retirement plan, life assistance program, accident/hospital, ID shield/legal shield, and telehealth. We are an equal opportunities employer and welcome applications from diverse candidates.
Key Responsibilities
* Handle inbound phone calls, emails, and other means of communication from students, staff, and guests
* Create service tickets for service requests, proactively monitor aging requests, and communicate appropriately
* Maintain a comprehensive understanding of Charis' student-related needs and how best to resolve them
* Directly resolve tickets that are within the parameters of Student Helpdesk training
* Collaborate with the Online Student Helpdesk team to ensure workflows maintain effectiveness and efficiency
Requirements
* A minimum of one year of administrative experience is required
* A minimum of one year of customer service or Phone Center experience is required
* Helpdesk experience is greatly preferred
* Experience with admissions software and contact management is preferred
* Compensation is commensurate with experience
What We Offer
* Competitive salary of $17.50 per hour
* Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and more
* Opportunity to work with a dynamic team of professionals who share your passion for delivering exceptional support
* Professional development opportunities to enhance your skills and knowledge
How to Apply
To apply for this exciting opportunity, please submit your application through our online portal. We look forward to hearing from you.
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