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Talent Solutions Support Specialist

2 months ago

San Jose, California, United States InGenesis Full time
Job Overview

InGenesis is in search of a MSP Support Specialist to provide essential support for our corporate operations. This role is pivotal in ensuring the effective delivery of Talent Solutions within our Program Office.

If you possess the qualifications detailed below, we encourage you to consider this opportunity.

Key Responsibilities
  • Deliver extensive support to guarantee program compliance and system efficiency.
  • Assist Hiring Managers in crafting job postings.
  • Leverage VMS to ensure the accuracy of information.
  • Facilitate the smooth onboarding of new hires, including orientation and necessary support.
  • Oversee job posting approvals and escalate any arising issues.
  • Verify the accuracy of job postings before distribution to suppliers.
  • Communicate and support customer-specific initiatives to secondary suppliers.
  • Maintain system dashboards and ensure adherence to program SLAs.
  • Coordinate candidate interviews and relay assignment details to suppliers.
  • Monitor and extend work orders within VMS.
  • Address supplier inquiries effectively.
  • Manage all aspects related to time entry and approval.
  • Ensure compliance with client procurement policies and procedures.
  • Track attendance and promptly inform the client of any callouts at assigned locations, ensuring adherence to contractual obligations.
  • Foster sustainable relationships and trust with clients and contingent workers through open and interactive communication.
Minimum Qualifications
  • High school diploma or equivalent.
  • Strong aptitude for building professional relationships with clients.
  • Excellent organizational and professional skills.
  • Proficient in all Microsoft Office applications.
  • Exceptional communication skills, both written and verbal.
  • Experience in a dynamic environment, managing a high volume of assignments.
  • Prior experience in a customer support role or staffing industry preferred.
  • Familiarity with VMS systems is advantageous (e.g., Fieldglass, Peoplefluent).
About InGenesis

InGenesis stands as one of the largest staffing firms in the industry and is recognized as a leading diversity-owned healthcare staffing firm in North America. Our mission is to connect individuals with roles that preserve life, enhance lives, and inspire others. This mission is fueled by passionate professionals who are dedicated to creating innovative solutions and delivering exceptional service to our clients. InGenesis proudly serves nearly half of the Fortune 500, encompassing almost 300 clients across healthcare, life sciences, higher education, and pharmaceutical sectors.

EEOC Statement

InGenesis is committed to being an affirmative action employer and providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require accommodations due to a disability or special need, please inform us through our official channels.