IT Solutions Specialist

4 weeks ago

San Jose, California, United States K2 Staffing, LLC Full time
Job Summary

We are seeking a highly skilled IT Solutions Specialist to join our team at K2 Staffing, LLC. As an IT Solutions Specialist, you will be responsible for providing pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

Key Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory.
  • Designing and maintaining Local Area Networks.
  • Implementing and monitoring network security.
  • Optimizing and maintaining network software and hardware.
  • Building and deploying file servers and cloud computing solutions.
  • Configuring and deploying VOIP solutions.
  • Performing network infrastructure troubleshooting.
  • Manage Microsoft Exchange Server.
  • Telephone solutions.
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding.

Requirements
  • Having worked in a Managed Service Provider (MSP) environment would be a major plus.
  • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory.
  • Three years of experience in a client-facing environment such as sales engineering.
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
  • Possesses strong organizational and time-management skills.
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs.
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
  • Strong understanding of technology and business productivity systems.
  • Experience with RMM (remote monitoring and management) tool a plus.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
  • Sales training experience is a plus.
  • Having worked in an MSP environment is a major plus.

Ideal Qualifications
  • CompTIA Net+ and/or CompTIA Security+.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
  • CCNA or CCIE-Cisco certifications a real plus.

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