Front Desk Associate
6 days ago
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Pet Paradise Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our pet parents and their furry friends.
Key Responsibilities- Welcome and check-in pet parents and their pets, ensuring a positive first interaction
- Process check-ins and check-outs, including organizing and coordinating suite placement
- Walk and care for our four-legged friends, ensuring their needs are met
- Answer phone calls, respond to voicemails, and emails in a timely and problem-solving manner
- Complete cashier and point of sale operations
- Communicate and follow through with pet parent and resort leadership requests
- Maintain the cleanliness of the entranceway and lobby, including the restrooms
- Support the cat room and act as a liaison to the veterinary service team
- 1-2 years of customer service experience
- Detailed and able to work with a sense of urgency while providing exceptional customer service
- Cheerful, friendly, and a positive team-oriented attitude
- Strong written and verbal communication skills, and attention to detail
- Ability to lift up to 60 lbs and be comfortable around dogs of all sizes
- Flexibility to resort schedule needs, including days, nights, weekends, and holidays
We are a full-service pet care destination dedicated to providing premium care to pet parents and their furry friends. Our resort-style pet day camp and care, professional pet grooming, low-stress veterinary care, and overnight boarding create a unique and welcoming environment for pets and their owners.
We are a drug-free, smoke-free, and equal opportunity employer. We value diversity and inclusion in the workplace and are committed to creating a positive and supportive work environment for all employees.
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