Claims Coordinator
3 days ago
Are you a detail-oriented and organized individual with excellent communication skills? Do you have experience in claims processing and customer service? We are seeking a Claims Coordinator to join our team at the Institute of Inspection, Cleaning and Restoration Certification.
Job Summary:The Claims Coordinator will be responsible for managing claims from first notice of loss through to completion, ensuring timely and accurate processing of claims. The successful candidate will possess strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
Key Responsibilities:- Manage claims data entry and processing in the CRM system
- Review and update claims status daily, ensuring compliance with company cycle times and SLAs
- Communicate with customers, adjusters, and other stakeholders to resolve claims issues
- Assist with creating and reviewing job estimates, ensuring accuracy and completeness
- Document customer service issues and complaints, and escalate to management as needed
- Collaborate with the OPS team to ensure all required documentation and procedures are followed
- High school diploma or equivalent required; Bachelor's degree or applicable experience preferred
- 1-3 years of experience in claims processing or customer service
- Proficient in Xactimate 28 and Microsoft Office applications
- Exceptional customer service skills and ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
The Claims Coordinator will work in a fast-paced office environment, with occasional travel required. The successful candidate must be able to lift up to 20 pounds and sit for long periods of time.
We offer a competitive salary of $19.00 per hour and a dynamic work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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