Financial Services Coordinator I

2 days ago


Kernersville, North Carolina, United States FFF Enterprises Full time
Job Summary

The Financial Services Coordinator I is a key role within FFF Enterprises, responsible for executing the company's credit and collections policies, processes, and best practices. This position requires strong organizational skills, attention to detail, and effective communication skills to interact with various teams and customers.

Key Responsibilities

• Execute credit and collections policies, processes, and best practices to resolve past due balances, order release, cash/credit resolution, and customer dispute resolution.
• Maintain accurate contact information in SAP, including account payable contact, buyers, and accounts payables supervisor, manager, controller, or alternate senior leader at the customer's organization.
• Exercise sound credit decisions on customer order release based on established policies, procedures, and best practices, ensuring customer retention and financial health.
• Develop and maintain a collaborative working relationship with the FFF Sales Team, including negotiation of customer payments, product placement, order release, and invoice dispute resolution.
• Prepare and maintain on-time reporting requirements, including aging analysis, collection activity notes, customer disputes, and cash/credit resolution.
• Provide back-up coverage for the processing of monthly statements, daily invoices, incoming and outgoing post directed to Financial Services.

Requirements

• High school diploma or equivalent required; Bachelor's degree in accounting or related field preferred.
• Minimum of five (5) years Credit and Collection experience, related to a tangible product, required.
• Strong organizational skills, attention to detail, and effective communication skills.
• Proficient in SAP and Microsoft Office Suite.

Working Conditions

The Financial Services Coordinator I will work in a normal office setting, with occasional lifting up to 20 lbs. and sitting for extended periods. The employee must have the ability to view a computer screen for long periods and interact effectively with co-workers and customers.

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