Service Coordination Specialist
3 weeks ago
Location: Remote - Weekend Availability Required
Compensation: $16 - $18 per hour plus Profit Sharing
Working Hours: 7:30 AM to 4:30 PM, Monday through Friday, with potential for overtime
Key ResponsibilitiesThe primary function of this role is to oversee the daily schedules of Service Technicians and ensure efficient dispatching as service requests are fulfilled. Responsibilities include:
- Managing the daily dispatch board and coordinating service calls as they are received.
- Creating and maintaining dispatch tickets for all service engagements.
- Scheduling follow-up visits with clients once parts are available.
- Maintaining accurate customer records and ensuring effective communication with department heads and clients.
- Providing necessary billing information to the accounting department for maintenance contracts.
- Preparing service invoices and timecards for processing.
This position reports directly to the Service Manager.
Qualifications- Exceptional customer service abilities.
- Strong multitasking capabilities.
- Highly organized with attention to detail.
- Familiarity with the service area or proficient map reading skills.
- Industry knowledge is beneficial but not mandatory.
- Proficient computer skills.
- High school diploma or equivalent (GED).
- A minimum of two years of relevant experience in customer service, dispatching, or project management, or a combination of education and experience.
- Answering incoming customer inquiries.
- Coordinating and scheduling all service calls as they come in.
- Debriefing Service Technicians after each service call.
- Maintaining the dispatch schedule and forecasting workload for upcoming days.
- Contacting clients regarding parts status and scheduling.
- Updating customer files with new information as it becomes available.
- Assisting the Service Manager with marketing initiatives as needed.
- Ordering special parts and managing inventory restocking.
- Maintaining comprehensive service history files in the database.
- Ensuring accuracy in service timecards and work orders.
- Conducting customer satisfaction surveys.
- Performing additional duties as assigned.
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