Customer Service Representative

3 hours ago


Grand Forks, North Dakota, United States Rydell Company Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Body Shop team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences, ensuring seamless communication, and driving customer satisfaction.

Key Responsibilities
  • Greet and assist customers in a professional and courteous manner
  • Explain written estimates and guide customers through the after-accident procedures
  • Send glass claims to insurance for approval and follow up with customers
  • Check in with customers daily to keep them updated on their vehicle's repairs
  • Ask for feedback from customers after vehicle repair completion
  • Work closely with the Estimator and Body Shop Foreman to stay informed about customer vehicles
Requirements
  • Minimum 1-2 years of customer service experience (training provided for the right candidate)
  • Excellent communication and interpersonal skills
  • Ability to read and interpret documents, write routine reports, and maintain accurate records
  • Basic MS Office knowledge and computer software proficiency
  • Professional appearance and adherence to body shop policies and dress code
What We Offer
  • A competitive hourly rate of $15-$18 based on experience
  • Above-average health, vision, and dental insurance with family and child coverage
  • Short and long-term disability insurance and life insurance at group rates
  • A 401(k) plan with company matching dollars up to 4% after one year of service
  • Paid time off and great in-house benefits, including discounted services and an employee vehicle purchase program


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