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Celebrity Services Coordinator

2 months ago

Oxon Hill, Maryland, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Celebrity Services Agent to provide exceptional guest service to our VIP guests. As a key member of our team, you will be responsible for delivering personalized and detailed guest service assistance throughout their stay, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide personalized guest service assistance to VIP guests, including smooth registration and departure procedures.
  • Review and log guest preferences and traces in computer systems.
  • Respond to requests for visitor information, special arrangements, activities, or services by making arrangements or identifying appropriate providers.
  • Respond to special requests from VIP guests with unique needs and follow up to promote satisfaction.
  • Gather, summarize, and provide information about the property and surrounding area amenities, including special events and activities.
  • Contact appropriate individuals or departments as necessary to resolve calls, requests, or problems.
  • Understand and assist with reservation services.
  • Post charges to guest accounts and collect payment for services rendered.
  • Inspect VIP guest rooms and deliver gifts and requested items prior to guest arrival.
  • Review and update logs and document in appropriate computer systems.
Requirements
  • High school diploma or G.E.D. equivalent.
  • 6 months guest service work experience required.
  • Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
About Us

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are a global hospitality leader, driven by our passion to deliver extraordinary experiences to our guests. Our team is dedicated to providing thoughtful, big-hearted service to our guests, and we are committed to creating a workplace that is inclusive, supportive, and empowering.