Store Manager

2 days ago

Washington, Washington, D.C., United States Pacers Navy Yard Full time
Job Overview

The Store Manager is a key member of the Pacers Running team, responsible for advancing the company's mission, vision, and strategies in our retail stores. This role requires a customer-service oriented individual with excellent communication skills, able to manage both the front and back of house, as well as a team of staff.

Key Responsibilities:

  • Provide day-to-day operational oversight and excellence in our retail stores.
  • Enhance the customer experience and serve location customers through the highest level of service.
  • Manage and work the sales floor, with a focus on delivering best-in-class customer service.
  • Lead location staff by delivering best-in-class customer service and a happy and healthy workplace.
  • Monitor daily customer and staff experience, promptly addressing customer feedback.
  • Be an ambassador to the sport of running and to Pacers Running.

Requirements:

  • 1+ years of experience in a retail environment, preferably at Pacers Running.
  • Experience in customer service, inventory management, and staff management.
  • Excellent communication skills, verbal and written.
  • Ability to work effectively as a team.
  • Proficiency in Shopify and Stocky.
  • Comfortable in a fast-paced environment.
  • Availability to work weekends, holidays, and blackout dates.
  • Flexibility in schedule.

Benefits:

  • Exempt, full-time position with a salary starting at $50K.
  • Health, dental, and vision benefits available.
  • PTO.
  • Gear and event registrations.

Workplace and Schedule:

The Store Manager is expected to work 40 hours a week, based on management duties and retail requirements. Actual hours may fluctuate based on need, staff schedules, vacation schedules, training, and travel. Working weekends, holidays, and evenings is expected, including any blackout dates as detailed by senior management.

In addition, travel to and attendance at vendor meetings, working at expositions off-site, attendance at education workshops and management meetings, and participation in other evening and weekend activities is expected.

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