Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Agent. As a key member of our operational team, you will be responsible for providing exceptional service to our internal and external customers, ensuring that their needs are met in a timely and efficient manner.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Take customer repair orders and obtain necessary information to ensure accurate diagnosis and dispatch of engineers
- Monitor progress on all job types and communicate with customers as required to ensure timely completion
- Control workload efficiently to meet customer satisfaction targets and highlight any potential risks to management
Requirements
- Previous experience in an administrative role, preferably in the social housing or construction industry
- Knowledge of MS Office packages, particularly Excel
- Effective organization and planning skills with the ability to meet tight deadlines
What We Offer
- A competitive salary and benefits package, including a pension scheme, annual leave, and life cover
- Opportunities for professional development and training
- A dynamic and supportive work environment
About Us
EQUANS is a leading provider of technical services and facilities management, energy efficiency, and regeneration solutions. We are committed to delivering high-quality services that meet the needs of our customers and contribute to a sustainable future.
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