Customer Service Representative

2 weeks ago


Grand Rapids, Michigan, United States Engie Na Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Agent. As a key member of our operational team, you will be responsible for providing exceptional service to our internal and external customers, ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Take customer repair orders and obtain necessary information to ensure accurate diagnosis and dispatch of engineers
  • Monitor progress on all job types and communicate with customers as required to ensure timely completion
  • Control workload efficiently to meet customer satisfaction targets and highlight any potential risks to management

Requirements

  • Previous experience in an administrative role, preferably in the social housing or construction industry
  • Knowledge of MS Office packages, particularly Excel
  • Effective organization and planning skills with the ability to meet tight deadlines

What We Offer

  • A competitive salary and benefits package, including a pension scheme, annual leave, and life cover
  • Opportunities for professional development and training
  • A dynamic and supportive work environment

About Us

EQUANS is a leading provider of technical services and facilities management, energy efficiency, and regeneration solutions. We are committed to delivering high-quality services that meet the needs of our customers and contribute to a sustainable future.



  • Grand Rapids, Michigan, United States Gordon Food Service Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Gordon Food Service. As a key member of our store team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...


  • Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OpportunityWe are seeking a highly skilled and motivated Service Assistant to join our team at Triad Service Center in Grand Rapids, MI. As a Service Assistant, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Discuss service, parts, and repair needs with techniciansWork through...


  • Grand Rapids, Michigan, United States Triad Service Center Full time

    Service Assistant OpportunityTriad Service Center, a leading provider of parts, warranty, maintenance, and service for commercial equipment, is seeking a skilled Service Assistant to join our team in Grand Rapids, MI. As a Service Assistant, you will play a critical role in delivering exceptional customer service, working closely with technicians, and...


  • Grand Rapids, Michigan, United States Adecco US, Inc. Full time

    Customer Service Representative Job DescriptionAdecco US, Inc. is seeking a skilled Customer Service Representative to join our team in Seattle, Bellevue, Kent, Renton, Federal Way, and surrounding areas. As a Customer Service Representative, you will be responsible for providing exceptional customer service via phone, email, and live chat.Key...


  • Grand Rapids, Michigan, United States GEODIS Group Full time

    **Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.**Key Responsibilities:**Respond to customer...


  • Grand Rapids, Michigan, United States Arrow Staffing Full time

    Job SummaryArrow Staffing is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the plumbing supply industry.Key ResponsibilitiesCustomer Service: Provide professional customer service to clients via phone, email,...


  • Grand Rapids, Michigan, United States Dairy Farmers of America Full time

    Customer Service Job Description **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Dairy Farmers of America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our products and...


  • Grand Rapids, Michigan, United States GEODIS Group Full time

    Job Title: Customer Service Representative**Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a...


  • Grand Rapids, Michigan, United States Patterson Companies Full time

    Customer Service RepresentativeJob SummaryPatterson Companies is seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for responding to customer inquiries, resolving issues, and promoting our products.Key ResponsibilitiesRespond to customer inquiries in a...


  • Grand Rapids, Michigan, United States Macatawa Bank Full time

    **Job Summary**The Customer Service Representative is a key role at Macatawa Bank, responsible for delivering exceptional customer experiences and providing expert support to our clients. As a Customer Service Representative, you will be the face of our bank, handling customer inquiries, resolving issues, and promoting our products and services.**Key...


  • Grand Rapids, Michigan, United States Public Storage Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the...


  • Grand Rapids, Michigan, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Grand Rapids, Michigan, United States Pep Boys Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, engaging with customers, and contributing to the growth of our organization.Key ResponsibilitiesProvide first-class customer...


  • Grand Rapids, Michigan, United States Hello West Michigan Full time

    About EPS SecurityEPS Security is a leading provider of security services in West Michigan, with a rich history dating back to 1955. Our company has grown from a small, local operation to a multi-state business with over 200 employees and 4 satellite offices, serving nearly 30,000 satisfied customers.The JobWe are seeking a talented individual to join our...


  • Grand Rapids, Michigan, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Grand Rapids, Michigan, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...


  • Grand Rapids, Michigan, United States Forest Hills Foods Full time

    Job SummaryForest Hills Foods is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and assistance to guests, ensuring a positive shopping experience.Key ResponsibilitiesCustomer Service: Provide highly satisfactory service and...


  • Grand Rapids, Michigan, United States Public Storage Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Public Storage Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their storage needs...


  • Grand Rapids, Michigan, United States PTSolutions Full time

    Job Title: Customer Service RepresentativePTSolutions, a leading supplier of industrial tools in the Midwest, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their...


  • Grand Rapids, Michigan, United States Domino's Franchise Full time

    Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Franchise team, you will be responsible for providing exceptional customer service and support to our valued customers.Key Responsibilities:Respond to customer inquiries and...