Customer Service Team Lead

3 days ago


Nashville, Tennessee, United States Metropolitan Nashville Airport Authority Full time
Job Summary

The Supervisor, Customer Service is responsible for overseeing the Information Center team and performing the duties of a Customer Service Representative as needed. This includes assisting passengers in person or over the phone, handling complaints, managing the Lost and Found program, and overseeing the issuance of BNA PASSport guest passes. Other key responsibilities include staff training, coaching employees, conducting performance reviews, discipline, and scheduling to ensure adequate staffing to meet daily demands.



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