Customer Experience Lead

1 week ago


Nashville, Tennessee, United States Panera Bread Full time
Job Overview

We are seeking a skilled Customer Experience Lead to join our team at Panera Bread.

Salary and Benefits

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits including medical, dental, and vision insurance, as well as 401(k) with match.

Job Responsibilities

The Customer Experience Lead will be responsible for ensuring that every customer has an exceptional experience when visiting our bakery-cafe. This includes:

  • Coaching and developing the skills of our associates to provide excellent customer service
  • Maintaining high standards of cleanliness and organization in the bakery-cafe
  • Ensuring that all food safety and quality standards are met
  • Building strong relationships with customers to drive loyalty and retention
Requirements and Qualifications

To be successful in this role, you will need:

  • A proven track record of delivering exceptional customer experiences
  • Excellent leadership and coaching skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • ServSafe certification or ability to obtain
Growth Opportunities

Panera Bread offers a range of growth opportunities for our employees, including training and development programs, mentorship, and career advancement opportunities. If your goal is to become a leader in the hospitality industry, we can help you get there.



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